RightTrack > TERMS OF USE
Search Open/Close
Open/Close Header Details

Terms of Use

Last Updated: September 2020

Your use of the Right Track website constitutes your agreement to these terms of use.

Reference to Right Track on this website includes reference the Public Transport Authority (PTA).

Right Track’s Digital Information Services have been designed for information purposes only. Right Track will make every effort to ensure that the content is accurate, complete and current, and that information delivery is uninterrupted. However, this cannot be guaranteed.

Right Track's Digital Information Services and its content are provided 'as is' and without representation, term, condition, or warranty of any kind, either express or implied.

To the extent permitted by law, neither Right Track nor the State of Western Australia shall be liable to any person or entity for any loss or damage which may arise from the use of any content of Right Track's Digital Information Services.

Right Track's Digital Information Services may contain links to other websites. These links are not endorsed and neither Right Track nor the State of Western Australia assume responsibility for the contents of any of the linked websites.

Right Track reserves the right at any time and without notice to remove, amend, vary any of the content which appears on its website.

The use of any material on Right Track's Digital Information Services obtained through use of automated or manual techniques including any form of scraping or hacking intended to allow use of the material for any purpose without prior written consent from the Public Transport Authority is prohibited.

The PTA is a corporation established under the Public Transport Authority Act WA 2003 and the Public Transport Authority Regulations WA 2003. Right Track is part of the State Government's Public Transport Authority (PTA) and any reference to Right Track means PTA trading as Right Track.

For further information or to view this legislation, please visit the State Law Publisher website. 


This Privacy Statement explains how Right Track, part of the WA State Government’s Public Transport Authority (“us” or “we”), collects, uses and discloses your personal information.

This Privacy Statement may change periodically, so please check back from time to time. For your information, the date of the last update to this Privacy Statement is stated at the top of this statement.

The personal information we collect and how it is collected

When you access this website, our internet service provider makes a record of your visit and logs the following information for statistical purposes:

  • Your server address;
  • Your top level domain name (for example .com, .gov, .au, .uk etc);
  • The date and time of your visit to the site;
  • The pages you accessed and documents downloaded;
  • The previous site you have visited; and
  • The type of browser you are using.

This information about your use is only analysed on a bulk basis for broad demographic content. Individual use is not analysed.

If you complete and application form or if you use Right Track's website to complete an online application form or booking we will collect any personal information you provide on that form which may include your name, address, email and telephone number. We will only collect the information contained in that online application form if you submit the form to us. If you log out of the website or cancel the application prior to submitting the form, the information you had entered will be automatically deleted.

We will record your e-mail address if you send us a message.

How we use your personal information

We may use your personal information to administer our services to you, manage our relationship with you, improve our services and send you newsletters or other PTA related commuter information.

We will not use or disclose personal information, including information collected using cookies, other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by or under any law, or a purpose otherwise authorised by you.

Sharing of your personal information

We may provide personal information to third parties including contractors who provide certain services related to the services of PTA.These services include but are not limited to information technology support, credit card account processing and related services, and call centre support.

Use of cookies

Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable Right Track to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. The cookie assigns you an ID which allows us to recognise you when you return to the website. We use "cookies" to deliver content specific to your interests so users do not have to register each time they use the website.

Disclosure of Personal Information outside Australia

We may disclose personal information, such as email addresses and subscription preferences, outside of Australia to third party suppliers located in the United States.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with this Privacy Statement. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with this Privacy Statement.

Use of Personal Information for Direct Marketing

Right Track may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided..


Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.


Personal information is securely stored by us and by third parties on our behalf.Fire walls and virus protection software are in place to protect our systems and data.

All personal information that is no longer required to be retained is destroyed or de-identified.

Contact Information

If you have an enquiry or complaint in relation to this Privacy Statement please contact TheRightTrack@pta.wa.gov.au

Terms of use - Right Track website and applications

Your use of the Right Track website or applications constitutes your agreement to these terms of use.

The Public Transport Authority is committed to delivering quality service to its customers and seeks to ensure accuracy, currency and reliability of information and transactions provided over the Internet. However, this cannot be guaranteed.

Accordingly to the fullest extent permitted by law, the PTA and the State of Western Australia and its officers and employees are released from liability (including in respect of negligence) for any loss, damage, cost and expense caused by use of, or reliance on, this website and the information contained on it.

The information and advice provided are made available in good faith and are derived from sources believed to be reliable and accurate at the time of release on the Internet. However, the information is provided solely on the basis that readers will be responsible for making their own assessment of the matters contained or discussed herein and readers are advised to verify all relevant representations, statements, information and advice.

Western Australian Government materials; including internet pages, documents and online graphics, audio and video, are protected by copyright law. Copyright of Western Australian Government materials resides with the State of Western Australia.

Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any commercial purposes whatsoever without prior written permission of the State of Western Australia.

Enquiries may be directed to:

Communications and Publications Officer
Public Transport Authority

Email: media@pta.wa.gov.au

The PTA has no control over the content of material accessible on any site that is referenced from this website. It is your responsibility to make your own decisions about the suitability, relevance, accuracy, currency, reliability and privacy practices of any external websites.


Back To Top